Introduction
At Nioan the Healer, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines the conditions under which we offer refunds and the steps for initiating a refund request.
Eligibility for Refunds
Refunds are eligible under the following circumstances :
- Damaged or Defective Products : If you receive a product that is damaged, defective, or not as described, we will offer a full refund or replacement.
- Incorrect Product Delivered : If the wrong product is delivered, we will offer a full refund or replacement.
- Product Not Received : If your order has not been delivered within the estimated time frame and has been confirmed as lost in transit, we will issue a refund.
- Non-Refundable Items
The following items are non-refundable:- Products that have been opened or used.
- Perishable goods, such as food products, once they have been opened or consumed.
- tems marked as “final sale” or “non-returnable” at the time of purchase.
- Refund Process
To request a refund, please follow these steps:- Contact Us: Notify us about the issue within [number] days of receiving the product. You can reach us via email at [Insert email address] or by calling our customer service team at [].
- Provide Details : Provide your order number, a description of the issue, andphotographic evidence of the damaged or defective product (if applicable).
- Return the Product (if applicable): For defective or damaged items, we may ask you to return the product to us. We will cover the return shipping costs if the item is eligible for a refund.
- Refund : Processing Time Once your refund request is approved, we will process your refund to your original
payment method. Refunds typically take [number] business days to process, depending on your bank or payment provider. - Shipping : Costs Shipping fees are non-refundable, except in cases where the product is damaged,
defective, or incorrect. If you are eligible for a refund, the amount refunded will only cover the cost of the product itself, excluding shipping fees. - Exchanges : If you prefer to exchange a product instead of requesting a refund, please contact us within [number] days of receiving your order. We will guide you through the exchange process based on product availability.
- Late or Missing Refunds : If you have not received your refund after the processing time, please:
- Check your bank or payment provider account.
- Contact your bank or payment provider, as it may take additional processing time.
- If you’ve done all of the above and still have not received your refund, please contact us at [Insert email address] or [Insert phone number].
- Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the date of the most recent revision will be indicated at the top. We encourage you to review this policy periodically to stay informed about how we
handle refunds. - Contact Us
For any questions or concerns regarding refunds or to initiate a refund request, please- Email: trans.balhanuman@gmail.com
- Phone: +91 73873 11178
- Business Address: Bavdhan, pune, Maharashtra, India.